Introducing Our Practice Team 

This practice prides itself on employing staff that are professional and dedicated while at the same time being compassionate and helpful.

We have two business directors (Stephen Pegg and Louise Coates) and three assistant vets (Charlotte Marshall, Chris Gibbs and Rebecca Moore) as well as a part time vet who works at weekends and as an occasional locum. Our veterinary surgeons are all experienced and dedicated professionals and are all registered with the Royal College of Veterinary Surgeons. It is practice policy for all the vets to keep upto date with regular continued professional development - ensuring the best and most modern treatments and protocols are followed. Please contact us if you need further information.

The Head Nurse at Pype Hayes Veterinary Centre is Elaine Bassinder. Qualifying as a veterinary nurse involves training while still in full time employment and takes a lot of hard work and dedication. We currently employ six nurses as well as a two nursing assistants who help the nursing team with their duties. Our nurses are all qualified and registered RVN`s and are happy to advise our clients on all aspects of pet care.

Our Support Staff are the backbone of the practice supplying the structure that enables the vets to provide care for your pets.

 


Dr. Stephen Pegg
Dr. Stephen Pegg
Senior Director
BVM&S MRCVS

Stephen graduated from Edinburgh in 1992 and joined the practice, where he is a partner, in 1998. “After qualifying, I spent six years in a variety of mixed practices in the north of England before settling in the Midlands. I have spent a lot of time performing orthopaedic and soft tissue surgery and we now have the facilities to perform nearly all procedures on site. We have ensured the practice remains at the forefront of veterinary science by using the best anaesthetics, equipment and staff.”

Dr. Louise Coates
Dr. Louise Coates
Director
BVSc MRCVS

Louise joined the practice in the year 2000 after graduating from Bristol university in 1999. Originally she started as an assistant vet but in 2006 after Chris Cook retired Louise became one of the practice partners.

Dr.  Charlotte Marshall
Dr. Charlotte Marshall
Senior Assistant Veterinary Surgeon
BVSc MRCVS

Charlotte is a Veterinary Assistant who joined in 1997 after graduating from Liverpool the same year. Her particular interests are Feline Medicine and Ultra-Sound.

Dr. Chris Gibbs
Dr. Chris Gibbs
Veterinary Surgeon
MA, Vet MB, MRCVS

Chris joined our practice in 2016 having actually seen practice here with Brian Kirby and Chris Cook while still a student in the mid 1980`s. He graduated from Cambridge University in 1989 and after 8 years in rural mixed practice in Lincolnshire moved on to spend many years working for the PDSA in Birmingham. Chris`s veterinary interests include soft tissue and orthopaedic surgery and outside of work he is a keen ice skater and photographer. He currently owns 3 cats and a dog.

Dr.  Rebecca Moore
Dr. Rebecca Moore
Veterinary Surgeon
BVSc, MRCVS

Becky joined our practice in 2016 having qualified from Bristol University in 2015.

Elaine Bassinder
Elaine Bassinder
Head Nurse
VN

Elaine graduated in 1973. She joined the practice in 1987 and is the Head Nurse. Elaine deals with organising the nursing staff. “I left the 608 Veterinary Group after working there for eleven years to have a family. I started working for Pype Hayes Veterinary Centre when my children were toddlers. At first I worked a few evenings a week but ended up working full time, as my children got older. I enjoy the variety of the job, as no two days are ever exactly the same. It is very rewarding work, caring for an animal that is critically ill or injured, then seeing it improve and go home is probably the best part of the job.”

Julie Bowen
Julie Bowen
Veterinary Nurse
RVN

Julie joined the practice in 2002 and as well as being a qualified nurse training assessor she has the responsibility for stock control and ordering (with Elaines help). Julie is also a qualified 'pet healthcare councillor' and with help from the other nurses, holds clinics advising clients on suitable diets for overweight or sick patients, geriatric health checks and dental check ups. These clinics are free and can be booked by phoning the practice.

Leanne Robeson
Leanne Robeson
Veterinary Nurse
RVN

Leanne joined in February 2011. She has 12 years Nursing experience and qualified as RVN 4 years ago.

Jenny Elliot
Jenny Elliot
Veterinary Nurse
RVN

Jenny joined our practice in 2016 and has been a registered veterinary nurse for 6 years. Before joining the team at Pype Hayes she worked in a referral hospital and charity practice. She lives at home with her husband, cat and cocker spaniel Wilson.

Julie Harris
Julie Harris
Veterinary Nurse
RVN

Julie joined Pype Hayes Veterinary Centre in August 2012 but has worked in several practices in the midlands over many years. Julie is interested in counselling and likes to help clients struggling to come to terms with a pets illness or death. If you would like to speak to Julie please phone the practice.

Stephanie De-La-Rue
Stephanie De-La-Rue
Nursing Associate

Stephanie joined the practice full time in 2009 but had worked here for several years as a part time helper prior to this. She now works as an associate veterinary nurse performing most of the duties of the qualified nurses but under supervision. She is experienced at holding nurse clinics and runs our puppy party classes.

Hannah Poole
Nursing assistant

Hannah joined the team at Pype Hayes in 2017 as a part time nursing assistant helping out the clinical team in the mornings and on Saturdays. Hannah also works in the lab and helps on reception as needed.

Suzanne Hunter
Suzanne Hunter
Practice Manager

Sue joined the practice in 2016. She is the Practice Manager and deals with the accounts and general practice administration.

Tracy McArdle
Tracy McArdle
Practice Accountant

Tracey joined the practice part time in 2017 and is the practice accountant. She assists Sue, the practice manager, with the day to day running of the office and other administration duties.

Jen Lavery
Jen Lavery
Receptionist

Jen joined the practice as a part time receptionist in 2003 and works on most evening and alternate Saturdays.

Kathy Hawkins
Kathy Hawkins
Head Receptionist

Kathy joined the practice in 1999 and is our head receptionist. “I enjoy the challenge of working on reception, there is never a dull moment. I can understand the clients’ point of view as I used to be one myself!"

Julie Taylor
Julie Taylor
Receptionist

Julie joined the practice in March 2012 as receptionist. She enjoys working with animals and loves taking Smoby (her Rhodesian Ridgeback dog) for a walk.

Kirsty Taylor
Kirsty Taylor

Kirsty joined the practice in 1998 and works part-time as a nurse and receptionist.
1066 Chester RoadPype HayesBirminghamWest MidlandsB24 0SA0121 350 2303find us

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