We will publish regular News here on our website to keep you up-dated with developments in our veterinary practice and other news and features that we feel might benefit you.
Do please come back to this page to receive an up-date on what's going on.
COVID-19. -STAFF SHORTAGE 20/08/2021
Just an update to all of our fantastic clients regarding the operational capacity of our practice. We have several vets and other staff having to isolate due to positive coronavirus tests over the last few weeks. We will not be back to full staffing until 31st August. - assuming no further cases This is making it very difficult for the remaining staff to cope with the shear number of appointments and calls and essentially means we have 3 or 4 vets trying to cover the work of 6!
We kindly request clients remain patient if the phones are busy and try and be understanding if we struggle to find appointments immediately. It has been a very hard few weeks - just as we thought the worse was behind us! We will of course always be available for emergencies.
Thanks all for your understanding and hopefully we will be back to normal ASAP.
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COVID update from 29/3/21
Hello all.
We would like to let everybody know that from the 29th of March we will once again be starting with normal routine procedures and vaccinations. Those whose vaccines have been delayed are welcome to book appointments again and the surgery will be gradually getting back to a more normal activity.
The online booking system will be also be available again so you are welcome to book in this way rather than by phone if you wish.
We remain COVID safe and the system of lights and one in / one out will remain for the moment and we will still be requesting clients wear masks for a while longer.
We have had a new phone system installed as well as welcoming new members of the veterinary and reception team so we should be able to see many more patients much more quickly.
Thanks everybody for your understanding and we all look forward to a new normality as soon as possible.!
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January 2021 Lockdown.
Happy New Year to all of our fantastic clients and patients and we hope this year is a vast improvement on the last.!
We wanted to let everybody know that we remain open and COVID secure during this latest lockdown. We are here for you when you need us and will be operating as close to normal a service as possible. We have been advised to try and delay routine treatments until the end of February where feasible. This means vaccinations, neutering operations and other minor procedures that can safely be delayed will be booked later in the year to limit unnecessary journeys to the surgery and minimise social interactions. We know this situation is not ideal and for those patients that can’t wait due to individual circumstances we will of course accommodate if at all possible.
Due to these restrictions our online booking system remains unavailable so we request all clients phone for appointments and abide by the strict COVID regulations in force.
Please be patient with the phones as they are obviously very busy at the moment!
Thanks to you all for your ongoing support and understanding and we all look forward to the day when life will start to return to normal.
Stay safe everybody!
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COVID UPDATE. 2/11/20
Well here we go again!
Hi everybody - just an update on the situation with the impending lockdown on the 5th of November.
We will for the moment be remaining open as normal, but we will be trying to delay non-essential procedures until December. This means neutering operations, vaccinations, nail clipping and other procedures than can safely be delayed will be booked in December to reduce unnecessary journeys. Certain patients whose vaccinations are already very late, as well as all emergency and sick patient consultations will still be seen as normal. All the procedures and appointments that have already been booked in will be completed.
We will be here for any questions and advice as usual but please be patient as the phones are very busy with worried owners.!
We will try and provide as normal a service as possible during these challenging times and have been inspected and commended on our COVID security so please, all, try not to worry-we are here when you need us.
Stay safe !
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**OPENING HOURS UPDATE ** 13/07/20
It’s great news to announce to all of our fantastic clients and pets that as of July 20th we will be returning to normal opening hours. The morning open surgeries will however remain ‘by appointment only’- but with the last of the furloughed staff returning we should be able to free up more appointments and hopefully see patients more quickly.
We will still be operating the social distancing procedures that we introduced a few weeks ago and kindly request that all clients coming into the building wear face coverings.
Please all remember that we can only see clients who have made an appointment (unless in emergencies) and it is important that everybody arrives at the correct time.
Things are gradually returning to normal but obviously we all have to remain alert to the risk of this disease and hope that everybody understands that things will remain different for a while.
The online booking system will remain out of action for the moment so we can organise appointments as best as possible.
We would like to thank you all for the support, understanding and kind messages that we have received during the last few months.
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*****IMPORTANT UPDATE***** 12/06/20
After many months of having to reduce the services we can offer it’s great to let everybody know that from Monday 15/06/20 we will be expanding the veterinary team as well as opening up our waiting room again. We are now allowed to re-start routine treatments including vaccinations and neutering as well as treating emergency and sick patients.
To help you when you arrive at the surgery please read the guidance below:-
The waiting room is spacious enough to allow 2 metre separation of waiting clients and paying clients and we will be operating a one in and one out system.
1) We have a traffic light indicator at the door. When the light is red we request clients knock on the door and wait for it to turn green.
2) Once in the waiting area we have an automatic hand sanitiser for all visitors to use and from this area you will be directed to marked areas of the room to wait.
3) The vets will call clients into the consulting room which have been marked to maintain 2m distancing. Pets will be held by vets and nurses and clients will be asked to remain seated where possible.
4) Clients who are isolating or at risk will be asked to wait at the back door where a member of staff will take pets into a separate room for treatment. Please inform reception when booking an appointment and they will give further guidance.
5) We request all clients wear a face covering before attending the surgery and staff in the consulting rooms will be wearing visors at all times.
6) Only one client will be allowed to attend per patient (unless there are specific personal reasons where assistance may be needed)
Unfortunately things won’t be running as normal for a while yet- but these changes should free up many more appointments and reduce waiting times.
We request everybody tries to be as patient as possible while we refine the process and please try and be at the surgery at the correct time for your appointment.
Thanks everybody and see you soon !
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****NEWS UPDATE. 24/05/20****
Hello to all of our fantastic owners and pets and to everybody that knows us - we hope you are all keeping safe and well!
The team at Pype Hayes continues to work hard providing veterinary care to those that need us urgently in these difficult times, but we are aware that some clients are finding it difficult to get through on the phones - which are very busy! To try and help with this we have now introduced an online payment page on our website ( www.pypehayesvets.co.uk) where you can pay an outstanding bill via PayPal or by bank transfer. We have also opened up the reception area for emergency appointments and payments only with a Perspex protective screen and 2m distance markers to allow clients to come in and pay at the desk in safety. Currently we are working on a one-in and one-out system with a lighting indicator by the front door for when we are able to open fully. When the light is green it will be safe to enter and when it is red we request you please wait until the light changes to green. This keeps everybody effectively distanced and safe and should hopefully help free up the phone lines and make getting through to us a bit easier.
Stay well everybody!
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We have had a few worried owners calling us today after news reports misquoted advice from the British Veterinary Association regarding pets and coronavirus. Please read the actual guidance and this will hopefully put any worries to rest. Pets are a minuscule risk compared to other humans!
As always common sense is needed.
*****Coronavirus update***** 30/03/20
Pype Hayes Vets is determined to remain available to our fantastic clients needing our services in cases of emergency and for sick patients. However to maintain this service as efficiently as possible and to reduce staff contact to a minimum we are temporarily reducing our opening hours.
From Tuesday 31/03/3020 we will be open from 9.00 to 5.00 on Monday to Friday and from 9.00 to 1.00 pm on Saturday. Individual vets may not be available at all times so please be understanding of the situation.
Our emergency cover at the Willows in Solihull remains available to our clients at all other times. As soon as possible we will be returning to normal service but at the moment we are uncertain when that will be.
Further updates will be published on Facebook and our website ( www.pypehayesvets.co.uk) as they become available.
Thanks to everyone for your understanding and stay safe!!
***FURTHER UPDATE*** 23/3/20
Following the governments advice tonight we have cancelled all open surgeries until further notice. We have been advised to attend to emergency or potential emergency patients only. Clients are able to collect prescription if needed and we will attempt to post as many medications to our clients as possible. Some consultations can be carried out by telephone for less serious issues and we expect the Royal College Of Veterinary Surgeons to allow prescriptions to be issued without physical examinations for a limited time and for certain conditions.
We request clients phone the surgery on the normal numbers or 07836 777069 (if you can’t get through) and we will arrange a call back or Skype / FaceTime call if needed.
No patients will be allowed to suffer so please don’t worry. We are all doing our best during what is rapidly becoming a nightmare for everybody!
Keep safe everybody and please phone or Email the surgery rather than arriving unannounced!
At Pype Hayes Vets the health, safety and wellbeing of our patients, clients, team members and our community is our number-one priority. We want to reassure you that we remain committed to delivering exceptional care to your pet, while doing our part to reduce the spread of COVID-19 coronavirus, including careful monitoring of the health and wellbeing of our team. Over the past few weeks, we have taken a series of precautionary steps in response to this outbreak, including increased cleaning, disinfection and access to hand sanitiser for our clients and team members. We are following the government’s most recent advice regarding the measures we need to take to help control the spread of COVID-19.
We ask that during these difficult times we could help each other by following the advice set out below:
If arriving on foot please knock the door or call 0121 350 2303 to enter PLEASE DO NOT JUST WALK IN.
If arriving by car please call our reception team on 0121 350 2303 (or knock door if no phone) to notify them of your arrival and let us know where you are parked. At the time of your appointment we will either contact you by telephone so you can come straight into a consulting room, or we will attend your vehicle.
Only one person to attend appointments with the patient. The less people that come in the practice can help to reduce the risk of spread of COVID-19.
Please limit your time in the waiting area, and ensure that social distancing measures are adhered to, ensuring at least 6 feet/2 metres of space between you and other pet owners.
Please ensure that you use the hand sanitiser provided in reception for our clients and team members.
Please make payment by card if you are able.
Before making an appointment please consider the following;
Is the appointment urgent (i.e. can you wait 2 weeks)? Examples of urgent care needed are lame dog, vomiting, bloody diarrhoea, gland discomfort etc.
If you are unsure if your pets need is urgent please call us on 0121 350 2303 for advice. Our receptionists will take details of your query and our vets will call you to provide a free telephone consultation. We will not charge for this initial call unless your pet requires medication and/or further treatment.
Except for puppy vaccinations all routine vaccinations should and can be delayed safely for 3 months and up to 6 months.
Routine dental appointments will be delayed for up to 3-6 months.
We will only carry out castration/spay apointments if they are ugent (i.e. bitch and male living together causing problems).
If you are coughing or look to be ill upon arriving at our practice you may be asked to leave – please do not be offended by this request as we are only trying to keep everyone safe.
Thank you for your support over the coming days and weeks. We will keep in touch with you should the situation change further. Please keep an eye on our website or follow us on Facebook for the latest updates.
Pype Hayes Veterinary Centre Limited
????**** CORONAVIRUS UPDATE ****???? 17/03/20
We’re still running a normal service here at Pype Hayes Vet but with a few small but important changes.
1. Wherever possible we request only one person accompany their pet to their appointment.
2. If you’re concerned about entering the waiting room, you can wait in your car and ring reception to let them know you’re here. A vet or nurse can come out and take you straight into the consult room via a separate door.
3. Please pay by card wherever possible.
To reiterate our previous advice, please don’t attend the practice in person if you’re currently self isolating.
Hand steriliser is available on reception for all clients to use on arrival and departure.
We’re trying to space out appointments as much as possible to limit the number of people in the waiting room.
Please bear with us during this time as wait times may be slightly increased. If you need any further advice or assistance please call us on 0121 350 2303.
***** IMPORTANT NOTICE ***** CORONAVIRUS
Here at Pype Hayes Vets we are always dedicated to providing a clean and sterile working environment for staff, clients and your pets however, we would like to advise our clients of a few additional measures we feel necessary to introduce during the current Covid-19 outbreak.
If you are feeling unwell, specifically a fever or symptoms of a respiratory tract infection we kindly request that you do not attend the practice yourself. Please consider asking someone else to attend in your place. However, in the event that this isn’t possible, please contact us on 0121 350 2303 for further advice.
We are providing hand sanitiser at reception for members of the public to use when they arrive and leave the building. Within the practice extra precaution is being taken to sterilise door handles, work surfaces, and communal areas.
In line with guidance from the appropriate authorities, we please ask clients to wash their hands thoroughly prior to attending the practice, and again when getting home.
We’d like to reassure clients that we’re dedicated to providing a safe, normal service and reducing risk wherever possible.
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PARKING PROBLEMS (27/7/2017)
Due to council changes to the local roads recently we are aware that some clients are having difficuilty finding parking in the area. To resolve this problem we have arranged for our staff to park of-site so freeing up our car-park for client and patient use.
Please feel free to park at the back of the surgery (entrance of the Chester Road) if local parking is not available.
We hope this will make visiting us that bit easier !
CHRISTMAS OPENING HOURS 2016
Christmas Eve - 9.00 - 4.30
Christmas Day - Closed
Boxing Day - Closed
Tuesday 27th - 9.00 - 1.00pm
Wed 28th - Normal opening hours.
New Years Eve - 9.00- 4.30pm
New Years Day - Closed
Monday 2nd Jan - Closed
Tuesday 3rd Jan - Normal Opening Hours.
2/2/2016
CHRIS COOK 1946 -2016
It is with great sadness and regret that we have to report the unexpected death of Chris Cook on the 1st of February 2016 at the age of 70. Chris had been unwell for a short time but had been responding well to his treatment so it was all the more devastating and shocking to hear of his untimely passing. Chris was a veterinary surgeon of great talent, extreme patience and kindness with a passion for animals of all shapes and sizes. The practice would have been nothing without Chris's work and dedication over many years-even after his retirement.
Our thoughts are with Jenny, Heidi and Mark and all those that knew Chris. He will be greatly missed by everybody that ever met or knew him.
Rest in peace Chris.
**CHRISTMAS OPENING 2015**
We will be open until 4.30pm on Christmas Eve. We are closed on Christmas day and Boxing day but our emergency providers will be available if needed. We have a limited Sunday morning surgery on the 27th and will then be open from 9.00am to 4.30pm on Monday the 28th.
Normal hours will resume on the 29th December.
Please phone 0121 3502303 if you have any questions.
*** HAPPY CHRISTMAS ***
July 2015 - Improvements to Emergency Cover.
From July 31st 2015 we are handing our emergency work to a brand new dedicated service based at the Willows referral centre in Solihull.
This new service is staffed by dedicated emergency vets and nurses and will provide unrivalled patient care at a very similar price to our existing service. They will be able to provide 24hr nursing care to all emergency cases as well as providing home visits in those very rare occasions when patients can-not be moved. The drive from Erdington / Sutton Coldfield takes about 25mins via the M42 so will actually be quicker than waiting for a vet to meet you at the surgery.
We have brochure at the surgery with the full details of the service and a scan is also provided above.
Please call if you have any questions or concerns regarding the new service.
May 2015 - Dental Offer
Mar 2015 - Vets can use title of Dr.
Veterinary surgeons in the UK have been given permission to use the courtesy title ‘Doctor’, following a decision made by RCVS Council on 5th March 2015.
The decision follows a consultation, to which 11,202 responses were received, where 81% were in favour of the change, 13% against, and 6% did not mind either way.
The issue had been raised in a bid to align the UK with international practice, providing greater clarity for the profession and offering reassurance to clients and the animal-owning public that all veterinary surgeons registered with the RCVS, regardless of where they qualified, have veterinary degrees of an appropriate standard.
Most international veterinary surgeons use the title and, in Australia and New Zealand, this is frequently tied to registration and professional standing, rather than necessarily academic attainment.
Oct 2014 - Our Practice Online
In keeping with the huge growth in the internet and the number of people online (33 million people in the UK, would you believe it!), we are delighted to have launched our practice website.
This site is designed for new and existing customers alike and provides a wealth of information about the veterinary practice and pet healthcare in general.
We encourage you to use the website as a source of information as it will be updated regularly to ensure that the latest contact details, opening hours and information on our services are always at your fingertips.
