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20/08/2021: COVID-19 STAFF SHORTAGE
Just an update to all of our fantastic clients regarding the operational capacity of our practice. We have several vets and other staff having to isolate due to positive coronavirus tests over the last few weeks. We will not be back to full staffing until 31st August. - assuming no further cases This is making it very difficult for the remaining staff to cope with the shear number of appointments and calls and essentially means we have 3 or 4 vets trying to cover the work of 6!
We kindly request clients remain patient if the phones are busy and try and be understanding if we struggle to find appointments immediately. It has been a very hard few weeks - just as we thought the worse was behind us! We will of course always be available for emergencies.
Thanks all for your understanding and hopefully we will be back to normal ASAP.