Pype Hayes Veterinary Centre ("We") are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By engaging with our practice to provide veterinary services or visiting our website www.pypehayesvets.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the EU General Data Protection Regulation 2016/679, the data controller is Pype Hayes Veterinary Centre, 1066 Chester Road, Pype Hayes, Birmingham, B24 0SA.
Information categories we may use
We may collect and process the following data about you:
- your name
- your address
- your e-mail address
- your phone number
- your insurance information
Information you give us.
You may give us information about yourself by filling in forms on our website www.pypehayesvets.co.uk, or by corresponding with us by phone, e-mail, face to face in the practice, or otherwise. This includes information you provide when you engage us to provide veterinary services to your pets, register your details with us, use our website, participate in social media functions, enter a competition, promotion or survey and when you report a problem with our website.
We may also receive information about you when your pet is referred to us from another practice or when we request a patient history if you register with us for the first time.
How we use your information
We process your data only to provide the services and products offered by us as a veterinary practice. Our legal basis for processing this data falls into one of the following categories:
- To enable us to form a contract with you to provide services
- To serve our legitimate business interests – such as processing a payment or sending you a vaccine reminder
- Where we have your consent – such as for marketing (see the GDPR on the following page)
We only share the information about you, defined above, with third parties to enable us to provide the products and services offered to you as a client of the practice. These include payment processors, insurers, debt recovery agencies, referrals to other vets or specialist clinics and labs or other providers who support us in providing services to your pet.
We will retain information about you for as long as we have a legitimate veterinary interest to do so. After this your information will be securely destroyed where possible or at least anonymised where destruction is technically impossible.
Securing your information
We understand the importance of keeping your information safe and secure, and we use a range of technical and organisational measures to achieve this. We only allow access to your information to those who have a legitimate need to do so, and under strict confidentiality. This will be primarily by members of staff at the surgery.
IMPORTANT GDPR Legislation Changes
With new GDPR regulation coming into force from 25th May 2018 we need to ensure you are happy in the way in which we communicate with you. We now have several categories that form the basis of our client communications so we can be very specific in what we do and don’t send you.
Legitimate Business Interests
- Vaccine Reminders
- Parasite Treatment Reminders
- Appointment Reminders
- Health Check Reminders
- Reviews and Surveys
We deem these categories as ‘legitimate business interests’. This means we think they are critical for us to provide you and your pet the best possible healthcare service.
We will not contact you regarding marking offers / promotions without your specific written consent.
How do I review and change my communications preferences?
To review your communications preferences please contact the Practice reception team (either in person or over the phone) and they will update them immediately. If at any point you change your mind in the future, we can change them again as required.
Under the GDPR you have the following rights over your information:
- To fair processing by us of your information – we have to be clear and transparent about what we do with your information.
- To access, correct, update, or request that we stop processing or delete your information. To exercise these rights please contact us via the practice.
- To opt out of marketing communication – please see the GDPR details before.
- To withdraw your consent for processing where we rely on your consent to process your information.
- To complain about our collection and processing of your information – you can do this via the ICO at the following link www.ico.org.uk/concerns
If you contact us to exercise any of these rights we may ask for information about you to positively identify you and verify your request is valid.