Introducing Our Practice Team

Pype Hayes Veterinary Centre is proud to employ staff that are not only professional and dedicated but are also compassionate and helpful animal lovers.

We have two business directors (Stephen Pegg and Louise Coates) and three assistant vets (Charlotte Marshall, Chris Gibbs and Shannon Kennedy). Our veterinary surgeons are all experienced dedicated professionals and have all been trained at British universities. All are registered with the Royal College of Veterinary Surgeons. It is practice policy for all the vets to keep up to date with regular continued professional development - ensuring the best and most modern treatments and protocols are followed. Please contact us if you need further information.

The Head Nurse at Pype Hayes Veterinary Centre is Julie Harris. Qualifying as a veterinary nurse involves training while still in full time employment and takes a lot of hard work and dedication. We currently employ six nurses as well as four veterinary care assistants who help the nursing team with their duties. Our nurses are all qualified and registered RVN`s and are happy to advise our clients on all aspects of pet care.

Our Support Staff are the backbone of the practice supplying the structure that enables the vets to provide care for your pets.

Dr Stephen Pegg

Dr Stephen Pegg

Director

BVM&S MRCVS

Stephen graduated from Edinburgh in 1992 and joined the practice, where he is a partner, in 1998. After qualifying, I spent six years in a variety of mixed practices in the north of England before settling in the Midlands. I have spent a lot of time performing orthopaedic and soft tissue surgery and we now have the facilities to perform nearly all procedures on site. We have ensured the practice remains at the forefront of veterinary science by using the best anaesthetics, equipment and staff.

Dr Stephen Pegg

Dr Louise Coates

Dr Louise Coates

Director

BVSc MRCVS

Louise Grew up in York she qualified in1999 from Bristol University in 2000 she moved to Birmingham to do mixed practice, but quickly realised that she really enjoyed working with small animals. In 2006 when Mr Cook retired Louise became one of the partners at Pype Hayes Veterinary Centre and has been here ever since. She has a particular interest in small animal medicine particularly feline medicine. When she is not in the practice she enjoys travelling, reading and running (when she gets the time)! Louise has been owned by numerous cats and rabbits over the years and enjoys seeing all her furry clients.

Dr Louise Coates

Dr Charlotte Marshall

Dr Charlotte Marshall

Senior Assistant Veterinary Surgeon

BVSc MRCVS

Charlotte is our longest serving member of staff starting at the practice in 1997, having graduated from Liverpool University. She is interested in imaging and feline medicine. She has had several rescue cats the latest of whom keeps her on her toes with his hunting activities in the summer.

Outside of work Charlotte likes to read and watch films. She also has a love of travel having spent part of her childhood overseas. She tries to go somewhere new every year both overseas and in the UK where she is trying to visit all the islands off the coast of the UK.

Dr Charlotte Marshall

Dr Chris Gibbs

Dr Chris Gibbs

Veterinary Surgeon

MA, Vet MB, MRCVS

Chris joined our practice in 2016 having actually seen practice here with Brian Kirby and Chris Cook while still a student in the mid 1980`s. He graduated from Cambridge University in 1989 and after 8 years in rural mixed practice in Lincolnshire moved on to spend many years working for the PDSA in Birmingham. Chris`s veterinary interests include soft tissue and orthopaedic surgery and outside of work he is a keen ice skater and photographer. He currently owns 2 cats and a dog.

Dr Chris Gibbs

Dr Shannon Kennedy

Dr Shannon Kennedy

Veterinary Surgeon

BVet Med, MRCVS

Graduating from the Royal Veterinary College in 2019, Shannon joined Pype Hayes in March 2021. She enjoys all aspects of veterinary but has an interest in surgery and neurology and would like to develop her skills within these areas. Shannon is owned by a cat called Ivy and two dogs Willow and Piper. Outside of work she is a regular spiderman enjoying climbing, she also enjoys playing a lot of board games and dungeons & dragons.

Dr Shannon Kennedy

Julie Harris

Julie Harris

Head Registered Veterinary Nurse

RVN

Julie has been in the veterinary industry for 40 years, during this time she has worked with all sorts of animals including the odd monkey! She joined Pype Hayes Veterinary Centre in August 2012 and was promoted to Head nurse in 2021. Julie has had a menage of pets from hamsters, rabbits, chickens and guinea pigs, although she is currently only responsible for her beloved Romanian rescue dog Bobby. Julie supports many animal rescue charities and is particularly passionate about wildlife rescue. When she is not looking after animals she enjoys gardening, walking and cross stich. She also has an interest in counselling and likes to help clients struggling to come to terms with a pets illness or death.

Julie Harris

Leanne Robinson

Leanne Robinson

Deputy Head Registered Veterinary Nurse

RVN

Leanne joined Pype Hayes in 2011, although she has been in the veterinary industry since 1998, qualifying as an RVN in 2007. She has Always had a passion for animals, starting in her younger years working as a farm hand and horse riding before finding herself in the veterinary world.

Leanne is currently owned by three furry friends who are all in the later years of life so enjoy meandering along for our family walks. Leanne does not remember a time where she was not owned by at some point by a menagerie of pets ranging from dogs, rabbits, guinea pigs, hamsters/mice/rats, budgies + the odd wild crow or snake that needed a respite! She acquired them all pre loved but gave them all good homes.

Leanne Robinson

Julie Bowen

Julie Bowen

Registered Veterinary Nurse

RVN

Julie knew from a young age that she wanted to work with animals, so much so that her first job after leaving school was training in a veterinary practice to start her journey to becoming a veterinary nurse. Julie moved to St Albans where she accepted a place at the Royal Veterinary College to complete her training and gain her nursing qualifications. Once qualified she went back to the practice, she started her training and progressed to be a nurse assessor, this means she is able to train and assess the current trainee nurses. Julie joined Pype Hayes Vets in 2002. She is a pet health councillor and helps with the nurse clinics, advising on weight loss, ageing pets needs and general owner care. At home she has two lovely cats called Milo and Pickle. Currently Julie works part time so she can spend time with her family, they all love to go exploring in the great outdoors and spend as much time as possible outdoors on bike riding and long walks in the countryside. 

Julie Bowen

Becky Stanier

Becky Stanier

Registered Veterinary Nurse

RVN

Becky joined our team in November 2020. She has always had a love of animals and spent most weekends growing up at a local stable where she loved being with the horses.

After starting out in practice as a kennel girl while still at school, Becky went on to study at Rodbaston College and qualified as a Veterinary Nurse in 2000 . She has had over 25 years of experience working within veterinary practices in Birmingham.

Becky thoroughly enjoys working in practice and has seen many changes throughout the years but the one thing that always remains the same for her is the connection she makes with her patients and their families and loves being able to forge a strong bond with them.

Becky loves being part of a nursing team and loves a chat and a cuppa if she gets the chance!

At home Becky is married and has 2 daughters who keep her busy. She also has an elderly guinea pig called Jeff and an antisocial cat called Maggie who she rescued as a kitten who definitely rules the roost at home!.

Becky Stanier

Carol Groutage

Carol Groutage

Registered Veterinary Nurse

VN

Carol has always had a passion for caring for animals from a young age, with her veterinary career starting at the age of 14 when she began to volunteer at the practice.

Carol qualified as a veterinary nurse in 1998 from Rodbaston College. She continued to work at Kirby and Cook before moving to Armitage Vets in 2002. After two years Carol decided on a career change, where she could still use her veterinary knowledge and moved into pet insurance working at Jardine Lloyd Thompson. 

Carol took a career break in 2006 to raise her children and then spent 8 years working in the childcare industry. However, she missed the buzz of working in practice and in December 2020 she returned full circle to her original practice, now known as Pype Hayes Veterinary Centre.

At home Carol has two dogs and two teenagers who keep her busy! In her spare time she enjoys long walks in the park with her dogs and spending time with her family.

Carol Groutage

Emily Upton

Emily Upton

Registered Veterinary Nurse

RVN

Emily joined the practice in June 2021 after graduating from the Royal Veterinary College.

Emily enjoys all aspects of her role but her main area of interest is anaesthesia and her favourite part of the job is being in theatre.

At home Emily has a rescue lurcher called Kiki and 2 rescue cats, Martha and Polly.

Outside of work Emily enjoys ice skating and horse riding, as well as going on long walks with her lurcher. They are currently training for the three peaks challenge to raise money for Parkinson’s UK.

Emily Upton

Charlotte Perry

Charlotte Perry

Registered Veterinary Nurse

RVN

Charlotte Started her career in veterinary in 2012, qualifying in 2017 as a registered veterinary nurse. She joined the team at Pype Hayes in 2021. Charlotte is a regular Dr Dolittle at home and has numerous chickens, She also has four Labradors which she enjoys working, she also has two humans that she looks after at home which keeps her busy. She is a nurse training assessor and assists with the trainee nurses. Charlotte enjoys all aspects of her role, although is particularly keen on inpatient care and anaesthesia.

Charlotte Perry

Zoe Guest

Zoe Guest

Student Veterinary Nurse

Zoe started at Pype Hayes Veterinary Centre at 18 years old, she stayed for five years and left to join the PDSA for a year. After this she went to work on a farm as an animal care instructor for three years. However, she remembered how much she enjoyed it at Pype Hayes and came back in 2019 and is now training to become a registered veterinary nurse.

Outside of work Zoe enjoys horse riding and has been riding since she was young. She is currently owned by two dogs Herbie and Honey and one cat all are which are rescues.

Zoe has supported and worked for many animal charities in the past and used to volunteer at the donkey sanctuary.

Zoe Guest

Bethany Entwistle

Bethany Entwistle

Student Veterinary Nurse

Beth joined the practice in 2018. She is known for being a bit of an imp, she has a tendency to play many practical jokes on all the staff. As part of her role she assists the vets and nurses treating patients as well as taking care of in-patients, blood sampling and general duties. Beth started her veterinary nurse training in 2019 and will qualify as a fully-fledged RVN in 2021.

Bethany Entwistle

Stephanie De-La-Rue

Stephanie De-La-Rue

Nursing Associate

Stephanie originally joined the team at Pype Hayes as a part time helper, as she loved it so much, she decided to stay and has now been with the practice for over 15 years. Steph has many years of experience as a nurse associate where she performs a lot of the nurse duties and responsibilities under supervision of the qualified vets and nursing team. Steph helps run out social media platforms and enjoys helping run our puppy parties where she gets to meet all our new puppies, it’s a hard life but someone has to do it. Previously Steph was owned by two beautiful ragdoll cats, although she doesn’t currently have any pets at home, she does have a young family who keeps her on her toes. When Steph is not working, she enjoys exploring new places, going away as often as she can. She enjoys walking and can often be found walking all-round the wreakin! Steph is an active member of the team and works hard to ensure all her clients are well looked after. Steph hopes to fulfil her dream of becoming a qualified RVN in the near future, so watch this space.

Stephanie De-La-Rue

Katie Chetwynd

Katie Chetwynd

Veterinary Care Assistant

Katie has worked with animals for over seven years, starting her career as a Zoo keeper, she joined the team at Pype Hayes in 2020 as a Veterinary Care Assistant. When she is not at work Katie can often be found visiting many different Zoo’s, she is a keen baker and sometimes brings her baked goodies into the practice. One thing Katie does love is a good Christmas movie and it doesn’t even need to be in December!

Katie Chetwynd

Danielle Skelly

Veterinary Care Assistant

Danielle joined Pype Hayes vets in 2021 and is a Veterinary Care Assistant. She helps the nursing team with in-patients / dispensing and laboratory tasks as well and generally helping with holding patients or on the reception desk.

Ellie Reeve

Ellie Reeve

Veterinary Care Assistant

Ellie joined Pype Hayes Vets as a part time Veterinary Care Assistant, she hopes to pursue a career within veterinary medicine and helps us out when she is not studying.

Ellie Reeve

Nadine Taylor

Nadine Taylor

Practice Manager

Nadine joined Pype Hayes Vets in 2020 whilst studying for a degree in nutrition at university, initially as a part time receptionist, however after many years working in human healthcare management, Nadine found that her love and passion for animals outweighed her love for humans! Responsible for the day to day running of the practice, Nadine is passionate about great pet care and at home she is kept very by what she affectionately calls her hoard of animals, who are also known as the two miniature schnauzers called Rose & Teddy, A Dachshund cross called Rupert, a fluffy cross breed called Misty who has a serious split personality, but she is loved regardless and a big clumsy Labrador called Nala who identifies as a chihuahua and one geriatric cat. When not at work Nadine can be found listening to classical music, spending quality cuddle time with her fur babies. She is also a budding masterchef or at least thinks she is! In the warmer weather she is often out on her bike with her daughter.

Nadine Taylor

Tracy McArdle

Tracy McArdle

Practice Accounts

Tracy has been at the practice since 2017. She primarily looks after client accounts and assists Nadine, the Practice Manager, with the day to day running of the office. Tracy has always had pet rabbits and guinea pigs but since working here, has developed a love for dogs! She now has two fur babies; a beautiful labrador, Harley and a cheeky Chihuahua, Kylo.

When she's not at work Tracy is very creative and enjoys DIY and crafting. At the end of a busy day, her favourite place to be, is on the sofa with a nice cup of tea and the dogs.

Tracy McArdle

Kathy Hawkins

Kathy Hawkins

Head Receptionist

Kathy is one of our longest serving members of staff having joined the practice in 1999. Kathy has seen many changes to the practice over the years. Kathy has always had a menage of animals, from her love of German shepherd dogs to cats, guinea pigs, horses, you name it Kathy has probably had one! At present she is not owned by any furry friends at home but makes the most of the perks of her job and always finds time to fuss some of our lovely furry friends who come to see us. When she is not at work she enjoys travelling and has visited a number of far-flung places. She is a social butterfly and loves to eat out with family and friends. One thing you would not expect when you meet Kathy is to see her on the terraces at Birmingham City Football club, she is an avid support of her beloved BCFC a passion that is evident in the way she talks about football. she enjoys the challenge of working on reception, there is never a dull moment. Her mantra is smile and breathe.

Kathy Hawkins

Jen Lavery

Jen Lavery

Receptionist

Jen is a long standing member of the reception team and can be found on the desk most evenings and alternate Saturdays. She enjoys being able to meet and help our clients and their pets. As Jen is part time she is able to pursue many activities. She has a great love of animals and will never miss an opportunity to get her camera out and take photos of them. Jen can also be heard ‘tinkling the ivories’ as she is currently learning to play the piano.

Jen Lavery

Jenny Reeve

Jenny Reeve

Receptionist

Jenny grew up “down south” before moving to the midlands to attend university and forgot to go home again. She currently enjoys working alongside her team on reception, having joined the practice in 2018. Jenny has a couple of lovely dogs who she walks daily, taking great pleasure in chasing them through glorious yet frequently muddy Sutton Park.

Jenny Reeve

Hannah Fallon

Hannah Fallon

Receptionist

Hannah joined the practice in October 2021 as part of the reception team having spent three years working in the veterinary industry. she has four dogs one of which she has shown at Crufts, she is a busy woman, with her dogs, one cat and her recently expanded aquarium, not to mention her family, there are rarely any dull moments, when she does find time to relax she enjoys reading a good romance book or to counterbalance that watching a horror film.

Hannah Fallon

Marie Hinton

Marie Hinton

Receptionist

Marie joined the practice in October 2021 as part of the reception team, new to the industry but with a passion and love for animals. She would love a dog of her own to go on walks with her and her children, at the moment she settles for her family tortoise Graham, although he is not known for walking very far, very fast.

Marie Hinton
Pype Hayes Veterinary Centre Ltd1066 Chester RoadPype HayesBirminghamWest MidlandsB24 0SA0121 350 2303find us
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Opening Hours
Monday to Friday
9.00am - 10.30am
11.00am - 12.30pm
2.30pm - 4.00pm
5.00pm - 7.00pm
Saturday
9.00am - 10.30am
11.00am - 12.30pm
2.30pm - 4.30pm
Sundays
Closed

Please note: All visits are strictly by prior appointment

In An Emergency

Our 24 hour emergency service is now provided by a dedicated service at the Willows Referral Centre0121 3502303

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